Front Office Manager (M/F) - Hôtel les Barmes de l'Ours

Located in the heart of the village of Val d’Isère, Les Barmes de l’Ours*****, a member of Relais & Châteaux, offers you the opportunity to work and develop your skills in an establishment providing high-quality service to its clientele. You will evolve in an exceptional setting, at the foot of the slopes and a few meters from numerous activities (aqua-sport center, cinema, seasonal workers' house...). The hotel consists of 76 rooms and suites, each floor featuring a warm and original decor. The establishment also consists of three restaurants directed by Chef Antoine Gras: La Table de l’Ours, our gastronomic restaurant, 1 star in the Guide Michelin, La Rôtisserie, redesigned with its traditional dishes, and our Coin Savoyard. Our bar offers original or personalized creations that meet our clients' desires in a warm environment by the fireside. In continuity, the Kid’s club space and our bowling alley give our clientele the opportunity to spend pleasant moments throughout the day. A highlight, the 1,000 m² SPA area includes notably an indoor pool enjoying beautiful natural light. At the same level, our hair salon is located, in which you have the possibility to access preferential rates. Finally, our partner Proshop will allow you to rent your ski equipment at discounted prices. A word from Valérie Boulenger, our Director, and Antoine Gras, our Executive Chef: Because it is above all our teams that make us a must-visit address in Val d'Isère, we wish to surround ourselves with people sharing a common passion for hospitality and catering. Join us in large numbers for the next 2026-2027 winter season.

AS FRONT OFFICE MANAGER Reporting to the Management, your main missions will be: Reception Organization Drive the daily organization of the reception and guarantee the quality of physical and telephone welcome for clientele. Prepare guest arrivals in close collaboration with the reservations department, ensuring the accuracy of files and anticipating needs. Supervise check-in and check-out operations for individual guests or groups, in compliance with current procedures. Ensure the reliability of guest information, the updating of the Cardex, and compliance with administrative procedures. Optimize the organization and processes of the reception to improve service efficiency. Supervise payment operations and guarantee the accuracy of billing. Ensure fluid communication with all hotel departments to guarantee a high-quality guest experience. Team Management Train and support the reception team composed of 8 employees. Supervise and motivate receptionists to guarantee a quality of welcome in accordance with the establishment's standards. Organize schedules and coordinate daily activities. Customer Satisfaction and Loyalty Ensure the smooth running of guests' stays, respond to their requests, anticipate their expectations, and guarantee an unforgettable stay. Contribute to customer loyalty by ensuring personalized and high-quality service. Be proactive in developing the hotel's activity based on a good knowledge of the establishment and the analysis of customer feedback.

Coming from a hospitality background, you have significant experience in a similar position. Excellent presentation and very good interpersonal skills. Leadership, ability to unite a team, keen sense of organization, and priority management. Rigor, reactivity, and the ability to manage periods of high activity with professionalism. Fluency in English is indispensable and a second language is a plus. Knowledge of Protel software is a plus.

The position: Accommodation (or housing allowance) and meals provided Salary according to convention and experience / 43 hours per week Seasonal contract from early December to mid-April Join a young and passionate team The advantages: Overtime paid and/or taken as time off Company health insurance at advantageous rates, as well as health providence Portability of health insurance (subject to conditions) Laundry available to staff for private laundry and Uniform maintained by the hotel Preferential rates for ski equipment rental and hairdressing services Discounted ski passes offered by VieValdis, the association of seasonal workers in Val d’Isère Perspectives: Possibility of professional evolution for future winter seasons Join the teams of one of our establishments in the South of France during the summer season Benefit from the Relais & Châteaux Network