Front Office Manager - Monaci delle Terre Nere - 2026 Season

At Relais & Châteaux Monaci delle Terre Nere, we share Well-being and Passion in harmony with Nature, with our guests and our collaborators. An excellent residence, in a small corner of Paradise, immersed in tranquility, at the foot of the Majestic Volcano Etna with unique views of the Mediterranean coast. Hospitality is our mission. We believe that, through the sharing of our founding values—sustainability, enhancement, and respect for an extraordinary territory—Monaci delle Terre Nere represents the ideal place to develop and make the most of one's professional skills and personal aptitudes.

The figure we are looking for, as Front Office Manager, will be responsible for:

Team Management and Leadership: Selecting, training, and motivating reception, concierge, and porter staff. Organizing work shifts and supervising daily tasks. Ensuring the team respects 5-star service standards.

Guest Relations and Guest Experience: Personally welcoming guests and managing special requests. Managing and resolving any complaints or critical issues in a timely and effective manner. Analyzing satisfaction data to improve service.

Front Office Operations: Supervising check-in and check-out procedures, ensuring efficiency and smoothness. Coordinating with the housekeeping and maintenance departments for room management. Managing reservations, room assignments, and inventory together with the booking office.

Economic Objectives and Control: Maximizing hotel turnover through upselling and cross-selling strategies. Monitoring daily rates and availability. Controlling cash and invoicing procedures.

Requirements: Fluent English, written and spoken; Orientation towards a stable and long-term collaboration; Preferably a resident in the area, although this is not a binding requirement; Experience in small-scale 5-star hotels with high standards of service personalization; Excellent team management and operational leadership skills; Strong guest focus, professional standing, and relationship management skills; Experience using hotel PMS and good familiarity with revenue and operational room management activities; Ability to coordinate between Front Office, Housekeeping, and operational departments; Operational flexibility and the ability to work under pressure while maintaining high standards; Sensitivity towards the concept of experiential luxury, authenticity, and attention to detail.

We offer: Initially a fixed-term contract Hiring via CCNL Turismo and Federalberghi, level to be evaluated based on skills Continuous shifts 5/7 days (weekly rest), full-time. Access to the Relais Team program of Relais & Chateaux dedicated to employees, group discounts, and training courses. Integration into a professional and dynamic environment, oriented towards excellence and guest care; Opportunity to become part of a reality that values service quality, attention to detail, and passion for hospitality;

Authorization for the processing of personal data In accordance with Legislative Decree no. 196/2003 and EU Regulation 2016/679 (GDPR), candidates expressly authorize the processing of their personal data for selection and recruitment purposes. The collected data will be processed in accordance with privacy regulations and will be kept exclusively for the time necessary for the selection process. This announcement is addressed to both sexes, pursuant to laws 903/77 and 125/91, and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03. </body>