Reservations Agent M/F

10 minutes from Geneva International Airport, Jiva Hill Resort ***** is a Resort anchored in a setting of nature. Located in the heart of a 45-hectare private estate, at the foot of the Jura and facing the majesty of Mont-Blanc, this unique establishment embodies a contemporary vision of luxury, marked by elegance and discretion. A member of Relais & Châteaux, our 5* Resort consists of a 50-room hotel, two restaurants, a Spa, a 9-hole golf course, a water skiing lake, and 5 seminar rooms. Furthermore, the Resort is particularly well-suited for seminars, meetings, and professional events where teams benefit from the calm and luxury of the surrounding nature to recharge and collaborate in the heart of nature. It is within this setting that our 100 employees work, sharing our values such as excellence in hospitality, know-how, sharing, collaboration, authenticity, respect for nature, and generosity.

Start date: late August Reporting to the Cheffe de Réception, your missions will be as follows: Establish a high-quality relationship with the client Ensure compliance with all standards established by the hotel Respond to reservation requests and prepare related documents (proposals, confirmations, proforma invoices...) Data entry in Opera Cloud software and follow-up of reservations (internet, telephone,...) Respect and apply the pricing policy Handling of calls, emails, and client requests Ensure upselling via telephone, fax, mail, internet Management and follow-up of commissions Cooperation and versatility with the reception department Communicate effectively with other departments Management of gift vouchers

Required requirements: Enthusiastic, possessing a great team spirit, you have higher education training Excellent organizational and interpersonal skills Experience in luxury hospitality or a similar position desired Proficiency in office tools and commercial management software Dynamism, rigor, sense of customer service, with good elocution and excellent interpersonal skills Fluent English required (spoken and written) Good spelling and writing skills Knowledge of Opera Cloud and desktop publishing software is an asset

✦ BENEFITS Possibility of accommodation subject to availability Hours managed by an electronic time clock 2 consecutive days off Comité social et économique d’entreprise (with discounted rates on leisure: cinema, concerts...) Relais Team program (very advantageous rates for staying in Relais & Châteaux in France and around the world) Encouragement for personal training PEE with employer matching + housing assistance (subject to seniority) Referral bonus (up to €600 net for a CDI) Possibility of a Relais & Châteaux career in France and throughout the world Christmas with family (closure on December 24/25) Year-end gifts Seasonal bonus Employee of the month and of the year (presentation of gift vouchers) Live the customer experience by enjoying an employee meal in one of our restaurants Various discounts on house services Canteen and break room (foosball,...) </body>