Virtual Front Desk
Regalis Advisory LLC is an Armenian company providing customer service and operations support to clients in the wellness and medical spa industry. We are building a remote team in Armenia and are looking for professional, motivated customer service agents to join us on a freelance contract basis. This is a fully remote role for someone with excellent English communication skills and strong phone experience. You will handle inbound calls from new clients and leads, answer questions about wellness and medical spa services, and assist clients with booking appointments. There is no cold calling involved. We are looking for someone friendly, organized, and confident on the phone throughout the workday.
Answer incoming phone calls and respond to customer inquiries professionally.
Greet clients and visitors virtually in a friendly and professional manner.
Schedule, confirm, reschedule, and cancel appointments.
Manage incoming messages, emails, and online inquiries.
Provide accurate information about services, hours, policies, and appointments.
Transfer calls or messages to the appropriate staff member.
Follow up with clients when needed.
Maintain accurate customer and appointment records.
Handle multiple calls, chats, and tasks while maintaining excellent customer service.
Protect customer information and maintain confidentiality.
Use scheduling, communication, and customer-management software as required.
Escalate urgent or complex issues to the appropriate manager or team member.
Maintain a professional and welcoming virtual presence at all times.
Strong spoken and written English communication skills.
Clear, professional, and friendly phone manner.
Previous experience in customer service, reception, front desk, call center, or administrative support is preferred.
Ability to communicate professionally with clients and handle customer inquiries.
Excellent organizational and time-management skills.
Ability to multitask and manage calls, messages, appointments, and other tasks efficiently.
Comfortable using computers, email, online scheduling systems, and communication platforms.
Reliable internet connection and a quiet, professional workspace.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and as part of a remote team.
Professional, dependable, punctual, and customer-focused.
Ability to handle confidential customer information professionally.
Willingness to learn new software and company procedures.
Preferred:
Experience in medical spa, beauty, wellness, or healthcare industries
Professional Skills:
CRM, customer service, data entry, phone communication, appointment scheduling, email correspondence
Personal Skills:
Positive attitude, time management, multitasking, patience, attention to detail Engagement Details:
Engagement type:
Independent contractor (freelance) with Regalis Advisory LLC Contractors are required to be registered as individual entrepreneurs (ԱՁ / Individual Entrepreneur) in Armenia. If you are not yet registered, we will guide you through the process — registration is simple and we will reimburse the registration fee. Monthly payment in USD or AMD equivalent, on a fixed monthly schedule
Schedule:
5 working days per week (Monday–Friday) Working hours: 18:00 – 02:00 Yerevan time (evening/night shift, aligned with our clients' business hours) Optional 6th working day available with additional compensation
Compensation:
Monthly contractor fee: $1,200 – $1,500 USD (net), depending on experience Performance-based bonuses available
What we offer:
Fully remote work from anywhere in Armenia Friendly and supportive remote team environment Opportunity to grow with a fast-expanding operation Immediate start available
Required candidate level:
Senior