administrative assistant

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

Hospitality industry. Hotel, motel, resort.

Tasks:

• Direct and control daily operations .
• Open and distribute mail and other materials.
• Plan and organize daily operations.
• Establish and implement policies and procedures.
• Record and prepare minutes of meetings, seminars and conferences.
• Determine and establish office procedures and routines.
• Schedule and confirm appointments.
• Manage contracts.
• Answer telephone and relay telephone calls and messages.
• Answer electronic enquiries.
• Oversee the preparation of reports.
• Order office supplies and maintain inventory.
• Arrange travel, related itineraries and make reservations.
• Greet people and direct them to contacts or service areas.
• Set up and maintain manual and computerized information filing systems.
• Type and proofread correspondence, forms and other documents.
• Perform data entry.
• Provide customer service.
• Maintain and manage digital database.
• Perform basic bookkeeping tasks.
• Respond to complaints of guests.
• Register arriving guests and assign rooms.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Manage routine office functions including reception, telephone and booking appointments.
• Develop and implement policies and procedures for daily operations.
• Answer inquiries and provide information to customers.
• Greet customers.

Computer and technology knowledge:

• MS Excel.
• MS Outlook.
• MS PowerPoint.
• MS Windows.
• MS Word.
• MS Office.
• Google Drive.
• Electronic mail.

Technical terminology:

Business.

Security and safety:

Criminal record check.

Work conditions and physical capabilities:

• Ability to work independently.
• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Attention to detail.
• Repetitive tasks.
• Large workload.
• Work with minimal supervision.

Personal suitability:

• Ability to multitask.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Team player.
• Accurate.
• Client focus.
• Reliability.
• Time management.
• Adaptability.
• Accountability.
• Dependability.
• Due diligence.
• Quick learner.

Experience:

1 year to less than 2 years.

Employment terms options:

• Morning.
• Weekend.

Support for newcomers and refugees:

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for youths:

Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans:

Provides awareness training to employees to create a welcoming work environment for Veterans .

Support for Indigenous people:

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Support for mature workers:

Provides staff with awareness training to create a welcoming work environment for mature workers .

Supports for visible minorities:

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.