customer service representative - call centre
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- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Work with colleagues when necessary to resolve customer complaints.
- Learn about the products inside and out to be able to answer any questions from customers.
- Attention to detail to be able to provide good customer service
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
Job Type: Part-time
Pay: $17.60 per hour
Work Location: In person