Account Manager
s help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client’s business. We optimise client’s workflows and priorities. The Account Manager for Group/Key strategic account is tasked with maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.
This role is specifically focused on Group/Key strategic account management. The role is will be accountable for the commercial close of all deals and retention of existing business.
You will also create/support larger solution opportunities and work alongside Proposition Sales and Customer Success Managers to close them.
What will you be doing?
- Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
- Have solid understanding of our propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within accounts
- Drive growth by growing our revenue footprint within accounts
- Expand overall customer engagement and increase net revenue within book of business
- Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
- Drive efficiency in account administration
- Manage internal and external partners and maintain networks to negotiate and close deals
- Ensure high client satisfaction & service levels are maintained
- Focus on constantly learning new products, proposition and stay abreast of industry trends
- Own the input & maintenance of all account plans & activities in Salesforce
- Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
- Work collaboratively across cross-functional teams and bring a positive culture to work every day!
- Excellent time management skills, team work but also independent drive and execution
- Open to change and easily adaptable to changes and opportunities
What are we looking for?
- Experience in Sales / Business Development / Account Management, strong customer focus and orientation
- Strong understanding of customers - their business model and workflows
- Strong understanding of financial markets
- Previous market or competitor experience is preferred
- Highly motivated self-starter
- Presentation and interpersonal skills: ability to deliver and communicate at all levels within an organisation, including C-level
- Selling skills (identity, develop and articulate a sophisticated proposition/consultative selling)
- Ability to develop and implement a sales execution plan (account plan, territory plan)
- Problem solving—ability to understand, articulate, structure and solve client needs
- Proven communication, selling, persuasion skills
- Solid understanding of front, middle & back office workflow in asset management
- Good Knowledge of CRM software and admin systems
- Additional language to English is a plus (Mandarin, French, Spanish, Japanese etc)
Why Join Us?
A Diverse and Inclusive Workforce:
an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning:
90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development:
Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing:
A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact:
2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising