Operations & Customer Support (Japanese Speaking) (37803)
About the company
Our client is the Singapore office of a Japanese company specializing in precious metal coins, including gold, silver, platinum, and palladium.
As part of a small team, you will have the opportunity to gain hands-on experience across various aspects of the Singapore business rather than being limited to a single function.
Your tasks
You will be responsible for a wide range of operational tasks, including customer service, e-commerce operations, administration, and inventory management, while working closely with the Japan head office and overseas business partners.
【Responsibilities】
- Assist customers and support sales at the retail store
- Handle inquiries from Japanese customers
- Communicate and coordinate with the Japan head office
- Support the operation and management of the e-commerce website
- Maintain product information and inventory records
- Inspect, pack, and arrange shipment of products
- Perform general administrative tasks, including document preparation and data entry
- Support the day-to-day operations of the retail store and office
- Coordinate with local staff
- Provide administrative support for payroll and various payments
- Assist with communication and coordination with overseas business partners
- Arrange business travel and accompany business trips when required
- Perform other duties related to the operation of the Singapore business
As you gain experience, you will have the opportunity to take on broader responsibilities based on your skills and aptitude, including e-commerce operations, international business transactions, sales, retail operations, and inventory management.
Requirements
You will receive on-the-job training and learn your responsibilities step by step. No prior knowledge of precious metals or the coin industry is required.
【Requirements & Preferences】
- Possess a Bachelor's Degree in any field.
- Proficient in English and Japanese (JLPT N1) to communicate effectively with Japanese customers, the Japan headquarters, and relevant stakeholders in carrying out job-related duties.
- Strong business etiquette and professional communication skills.
- Good basic PC skills, including Microsoft Office.
- Ability to communicate effectively with Japanese customers and the Japan headquarters.
- Ability to work independently and take initiative in managing assigned responsibilities.
- Strong interpersonal and communication skills.
- Willingness to work overtime when required to support business operations.
What we offer
【What you will receive】
- AWS
- Variable Bonus: Based on company and individual performance
- Annual Leave: 20 days
- Medical Leave: 14 days
- Travel Allowance (eligible hotel and airfare expenses covered by the company)
- Accommodation Allowance (subject to applicable conditions)
- Overtime Allowance (subject to company policy)
Other
Operations & Customer Support (Japanese Speaking) (Ref: 37803) , City Singapore
The successful candidate will report directly to the Manager and CEO.