Customer Focus Officer (Air Freight)

Your tasks

Customer Engagement & Support

• Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
• Build strong relationships with clients by providing timely updates and proactive communication
• Shipment Coordination
• Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
• Monitor shipments and provide real-time status updates

Complaint Management

• Handle customer concerns professionally, aiming for swift and effective resolution

Documentation & Compliance

• Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading
• Ensure all shipping documents comply with customs and regulatory requirements

Billing & Invoicing

• Process invoices accurately and in a timely manner
• Coordinate with the finance team to resolve discrepancies or adjustments

Sales Support

• Assist the sales team with client follow-ups, rate quotations, and post-booking coordination

Recordkeeping & Reporting

• Maintain accurate customer and shipment records for operational and audit purposes

Process Improvements

• Suggest and support continuous improvement efforts across customer experience and operations

Requirements

【Requirements & Preferences】

• Graduated NITEC/"O" level with at least 2 years of customer service experience in freight forwarding, ideally in air freight
• Good knowledge of freight documentation and customs regulations
• Hands-on experience with billing and invoicing systems
• Comfortable using Microsoft Office and freight software
• Comfortable working on rotating shifts (AM, MID, or PM shift) and weekends (weekend duties are WFH, with applicable shift and weekend allowances)
• Able to start work with 1 month's notice

What we offer

【What you will receive】

• Variable Bonus (Depends on Company and Individual performance)
• Annual Leave: 15 days
• Medical Leave
• Birthday Leave
• Family Care Leave
• Medical Insurance
• Dental Benefits
• Shift Allowance

Other

Customer Focus Officer (Air Freight) (Ref ID: 37948) Location: East, Singapore ===============

Registration No.: R1659635 (Nur Haida Sakina) Recruitment License : 12C5051