Corporate Banking L2 Application Support

Your tasks

Application & Business User Support

• Provide Level 2 (L2) application support for corporate banking applications and business users.
• Investigate, troubleshoot, and resolve application incidents, user enquiries, and operational issues.
• Provide functional and technical support across corporate banking areas, including current and savings accounts (CASA), loans and lending products, treasury and market products, accounting and general ledger, payments and cash management, and regulatory reporting.
• Assess incident severity and business impact, recommend temporary workarounds where appropriate, and escalate complex issues to L3 support teams or vendors.
• Communicate incident status, business impact, resolution progress, and corrective actions clearly to users and senior management.
• Deliver timely and professional support to internal users.

Incident & Problem Management

• Conduct initial investigations and contribute to root cause analysis of application and system issues.
• Coordinate with L3 support teams, infrastructure teams, and external vendors to resolve complex incidents.
• Track incident resolution against agreed service-level agreements (SLAs) and follow up with the relevant teams and vendors.
• Maintain accurate incident records, user request logs, and supporting documentation.
• Identify recurring issues and recommend improvements to application stability and operational efficiency.

System Monitoring & Technical Support

• Perform routine application and system health checks.
• Support Windows Server and Linux server environments as required.
• Monitor application availability and escalate abnormalities or potential operational risks.
• Support application deployments, releases, patches, and production changes.
• Collaborate with infrastructure and application teams to troubleshoot technical and environment-related issues.

Continuous Improvement

• Analyse incident trends and user requests to identify opportunities for improvement.
• Prepare reports and operational updates for stakeholders and management.
• Enhance support procedures, documentation, and knowledge-sharing practices.
• Contribute to initiatives that improve application stability, service quality, and operational efficiency.

Project & Vendor Coordination

• Participate in banking application enhancement, implementation, upgrade, and support projects.
• Coordinate with business users, project teams, L3 support teams, and external vendors.
• Define and monitor service expectations and SLAs for external support providers.
• Support testing, implementation, and post-production activities as required.

Requirements

【 Requirements & Preferences 】

• At least 8 years of experience in corporate banking application support, preferably in a Level 2 (L2) support role.
• Strong knowledge of corporate banking products and functions, including current and savings accounts (CASA), loans, treasury, general ledger, payments, and cash management.
• Experience supporting banking applications in production environments, including troubleshooting incidents and coordinating escalations.
• Knowledge of or experience in regulatory reporting, preferably relating to Monetary Authority of Singapore (MAS) and/or Japan Financial Services Agency (JFSA) requirements.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with business users, technical teams, and vendors.

(Advantageous)

• Experience working with Windows Server and/or Linux server environments.
• Familiarity with ITIL practices and IT service management tools such as ServiceNow or Jira.
• Exposure to Azure DevOps, application development, or deployment activities.
• Knowledge of MAS Technology Risk Management guidelines or IT infrastructure within financial institutions.

What we offer

【 What you will receive 】

• AWS
• Variable bonus (Depends on company and individual performance)
• Annual Leave: 14 days
• Medical Leave: 14 days
• Medical Insurance

Other

Corporate Banking L2 Application Support (Ref ID: 37906) Location: Central, Singapore =============

Registration No.: R1659635 (Nur Haida Sakina) Recruitment License : 12C5051