Platform manager

Reelak is an Egyptian UGC marketplace that connects brands with vetted content creators who produce short-form videos for social media and ads. Creators deliver within five days, and our team edits the content so it’s ready to post. We compete on reliability and speed, and we are launching now. As Platform Coordinator, you will make sure the platform runs smoothly every day. You’ll be the main point of contact for creators and brands. You’ll keep every active order moving, bring new creators and brands onto the platform, and protect the Founder’s time so he can focus on content and closing deals. In the launch phase, you’ll help wherever you’re needed: recruiting our first creators, doing hands-on sales through DMs, and building processes from scratch. As the platform settles, the role will narrow to running platform operations.

Main Responsibilities Order management: Track every active order from payment to delivery. Follow up with creators before deadlines slip. Coordinate with the editing team so videos match the brief and are delivered on time.

Creator vetting: Review creator profiles and ID verification, and approve or reject applications within our response-time targets.

Customer service: Own the support inbox and incoming messages. Answer questions about orders, payments, payouts, revisions, and refunds according to Reelak’s policies. Mediate disputes fairly and escalate when needed.

Account management: Act as the dedicated contact for larger brand clients. Help them plan briefs, choose packages, and reorder. Spot upsell opportunities such as extra hooks, more creators, or photos.

Sales outreach: Prospect e-commerce brands and agencies, and run cold outreach through Instagram, TikTok, LinkedIn, and WhatsApp DMs. Qualify leads, keep the pipeline updated, and book meetings into the Founder’s calendar with a short brief on each lead.

Creator recruitment: Find and recruit talented creators across social platforms, guide them through onboarding, and keep them engaged and responsive.

Continuous improvement: Flag recurring issues, bugs, and process gaps to the operations and tech teams.

Must have Fluent Arabic and strong English. You’ll write to brands and creators in both languages every day.

1–3 years of experience in operations, customer success, account management, or sales.

Highly organized. You can manage orders, deadlines, and conversations at the same time without dropping any.

Understanding of Instagram, TikTok, short-form video, and creator culture.

A proactive problem solver.

Calm and professional with frustrated clients or creators, and fair when mediating between them.

Comfortable with ambiguity and changing priorities in an early-stage startup.

Available during working hours, with flexibility for occasional urgent issues.

Nice to have Experience at a startup, agency, or marketplace platform.

Background in UGC, influencer marketing, social media management, or e-commerce.

An existing network of content creators or brands in Egypt.

Familiarity with CRM tools, Notion, Google Workspace, or similar.

Basic understanding of what makes a good video ad: hooks, pacing, and product presentation.