Technical Author

About the company

This role offers the chance to contribute to a newly expanding operations team where documentation quality and operational excellence are essential to service delivery.

Your tasks

This is a fantastic opportunity to play a key role in documenting complex IT environments, improving operational processes, and ensuring technical knowledge is communicated clearly and effectively across both technical and non-technical audiences.

As a Technical Author, you will be responsible for creating, maintaining, and improving a wide range of technical and operational documentation across cloud, on-premise, and end-user computing environments. Working closely with engineers, subject matter experts, and stakeholders, you will help ensure that critical IT knowledge is accurately documented and easily accessible.

• Produce high-quality technical documentation including operational procedures, system guides, technical specifications, and maintenance documentation.
• Establish and maintain documentation standards, style guides, and best practices.
• Collaborate with technical teams and business stakeholders to gather information and translate complex concepts into clear, user-friendly content.
• Review support feedback, tickets, and stakeholder input to identify documentation improvements.
• Continuously enhance documentation processes, accessibility, and overall quality.
• Support knowledge sharing initiatives across a diverse IT landscape.

Requirements

We're looking for a proactive and detail-oriented Technical Author with a passion for simplifying technical information.

You will ideally have

• A degree in IT, Computer Science, or a related discipline.
• Proven experience as a Technical Author, Technical Writer, or similar documentation-focused role.
• Strong experience producing technical and user-focused documentation for IT systems and services.
• The ability to translate complex technical concepts into clear, concise, and accessible content.
• Experience documenting cloud, SaaS, on-premises, client-server, and software-based environments.
• Proficiency with documentation and collaboration tools including:
• Microsoft 365
• SharePoint Online
• Confluence
• Git / GitHub
• Azure DevOps

What we offer

What's on Offer?

• Salary of £53,000 - £62,000
• Hybrid working model
• Flexible working arrangements
• 25 days annual leave plus bank holidays
• Enhanced pension contribution scheme
• Life assurance
• Annual bonus opportunity
• Private health and wellbeing benefits
• Employee assistance programme
• Enhanced family leave policies
• Retail and lifestyle discounts
• Comprehensive training and development
• Annual salary reviews
• Recognition and reward programmes

Other

Technical Author Hybrid | £52,000 + Excellent Benefits An exciting opportunity has arisen for an experienced Technical Author to join a growing IT Operations function within a major organisation responsible for supporting critical infrastructure services across the UK.