Student Services Administrator

(Temporary Contract) Location: London EC2Y

Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week)

Pay Rate: £21.59 per hour PAYE / £28.78 per hour Umbrella

Working Pattern: 100% office-based

Contract: Initial 3-month temporary assignment with a strong possibility of extension (subject to business needs)

We are currently recruiting for a proactive and organised Student Services Administrator to join the busy Student Services team at a prestigious performing arts institution. This is an exciting opportunity to work in a vibrant, student-focused environment, providing essential administrative and customer service support to students throughout their academic journey.

Day-to-day of the role:

• Act as the reception and first point of contact for students.
• Respond to student enquiries face-to-face, via email, and occasionally by telephone.
• Process financial administration tasks including purchase orders, invoicing, credit card reconciliations, and purchasing supplies.
• Administer Emergency Support Fund and Hardship Fund applications.
• Maintain accurate student records and update case management systems.
• Coordinate room bookings and liaise with Estates, AV, and IT teams.
• Order stationery and provide general office administrative support.
• Support the wider Student Services team with day-to-day operational activities.

Required Skills & Qualifications:

• Proactive, adaptable, and able to work independently.
• Highly organised with excellent attention to detail.
• A quick learner who can confidently pick up new systems and processes.
• Experienced in financial administration and record keeping.
• Experienced in providing excellent customer service within a busy environment.
• Comfortable managing multiple priorities and working to deadlines.
• A confident communicator with strong stakeholder management skills.
• Competent using Microsoft Office applications, particularly Excel, Word, and Outlook.

Desirable :

• Experience in Student Services, Higher Education, or academic administration
• Experience supporting students and understanding student welfare-related matters
• Experience working in a customer-facing reception environment
• Experience using case management systems
• Working knowledge of CVIS/CBIS or similar finance systems.

To apply for this Student Services Administrator position, please submit your updated CV detailing your relevant experience.