Shipping Documentation & Sales Support Coordinator

Shipping Documentation & Sales Support Coordinator

Annual Salary: £30,000 - £35,000 Location: Edgware, North London Job Type: Full-time

Join our team as a Shipping Documentation & Sales Support Coordinator in our Edgware office. This role is essential for coordinating and checking international shipping documentation from order through to completion, while also providing vital day-to-day support to our sales team and customers.

Day-to-day of the role:

• Coordinate pre- and post-shipment documentation for international shipments.
• Prepare, check, and scrutinise shipping and commercial documentation, including Bills of Lading, commercial invoices, packing lists, Certificates of Origin, and Certificates of Conformity.
• Identify discrepancies, errors, or missing information and ensure they are corrected promptly.
• Liaise with overseas customers, suppliers, shipping lines, freight forwarders, and other service providers.
• Coordinate pre-shipment inspections and documentation with organisations such as SGS, Intertek, and Bureau Veritas.
• Maintain accurate order and shipment information on the company's systems, including ManSys.
• Follow up proactively to ensure documentation and shipments progress within required deadlines.
• Respond to customer and supplier enquiries by telephone and email.
• Provide general sales administration and commercial support to colleagues when required.

Required Skills & Qualifications:

• Exceptional attention to detail and accuracy.
• Highly organised and methodical, able to prioritise and manage multiple tasks and deadlines.
• Proactive attitude, following matters through to completion.
• Confident in communicating professionally with customers, suppliers, and service providers.
• Strong written and spoken English.
• Comfortable with Microsoft Word, Excel, and computer-based systems.
• Reliable, responsible, and able to work independently as well as within a small team.
• Previous experience in shipping, import/export, logistics, freight forwarding, or similar roles is highly advantageous.
• Experience with specific shipping documents like Bills of Lading, commercial invoices, and packing lists is particularly useful.
• Formal qualifications in related fields are useful but not essential.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic business environment.
• Comprehensive training and professional development.
• Supportive team and management.

To apply for this Shipping Documentation & Sales Support Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.