Services Manager

Your tasks

About the Role We are seeking a proactive and detail-oriented Parking Services Manager to oversee day-to-day operations, compliance, and customer service within our parking services function. This role is integral to ensuring operational efficiency, regulatory adherence, and high levels of client and customer satisfaction.

Operational & Compliance Duties

• Process and manage ANPR (Automatic Number Plate Recognition) data.
• Review, assess, and respond to appeals in line with company guidelines.
• Prepare and submit POPLA evidence packs.
• Handle settlement negotiations and arrange payment plans where required.
• Support audit preparation and evidence gathering for BPA and DVLA compliance.
• Maintain and update operational procedures, records, and documentation.

Customer & Client Support

• Manage customer enquiries and complaints, ensuring prompt and professional resolution.
• Support client requests, including assistance with permit systems and online portals.
• Resolve service-related issues efficiently.
• Liaise with external partners and payment providers.

Systems & Technical Support

• Configure, test, and troubleshoot ANPR camera systems.
• Identify and resolve faults within operational systems.
• Manage pricing updates and ongoing system maintenance.
• Assist with the testing, implementation, and rollout of new systems and processes.

Reporting & Data Management

• Produce revenue and operational reports.
• Conduct PCN reporting and data analysis.
• Perform data accuracy checks and ensure integrity of records.
• Manage and analyse data using Excel-based reporting tools.

Digital & Business Support

• Update and maintain website content.
• Monitor and respond to customer reviews.
• Contribute to process improvements and operational problem-solving.
• Provide general business support as required.

Requirements

Skills & Experience Required

• Strong customer service and communication skills (written and verbal).
• Proficiency in Microsoft Excel and data management.
• Experience using Adobe or similar tools is beneficial.
• Excellent telephone manner and interpersonal skills.
• Practical, organised, and detail-oriented approach.
• Strong problem-solving ability.
• Willingness to learn and develop within the role.

What we offer

• Annual leave: 4 weeks plus bank holidays

Other

*Location: Walton-on-Thames (Office-based) Hours: Full-time, Monday to Friday, 9:30am – 5:30pm Salary:** £34,500 per annum

Working Environment This is a fully office-based position in Walton-on-Thames, requiring attendance five days per week. The role is suited to someone who enjoys a hands-on operational environment and contributing to continuous improvement.