Service Asset & Configuration Manager

Your tasks

About the Role We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This is an excellent opportunity to play a key role in developing, governing, and improving SACM processes, tooling, and reporting across complex live service environments.

The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes.

• Develop, implement, and continually improve SACM processes, procedures, governance, and tooling.
• Act as the primary point of contact for the Configuration Management System (CMS), managing incidents, requests, enquiries, and updates.
• Maintain and optimise the CMDB to support key Service Management functions including Change, Release, and Incident Management.
• Conduct baseline configuration comparisons and validation activities to support change assurance.
• Ensure the quality, accuracy, and integrity of SACM data and processes.
• Produce regular KPI metrics, management information, and service reports for stakeholders.
• Coordinate and chair Configuration Management Boards, including preparation of agendas, terms of reference, schedules, and action tracking.
• Work closely with internal and external stakeholders to resolve configuration-related issues and drive service improvements.
• Model and integrate enterprise SACM processes within existing service management toolsets.

Requirements

• Proven experience in Service Asset & Configuration Management (SACM) within complex IT environments.
• Strong understanding of ITIL Service Management principles, particularly Configuration, Change, Incident, and Release Management.
• Experience managing and maintaining CMDBs/CMS platforms.
• Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions.
• Experience producing service reports, KPIs, and management metrics.
• Strong governance, stakeholder management, and communication skills.
• Experience chairing governance boards and managing actions through to completion.
• Ability to work effectively within highly secure environments.

Desirable Skills

• ITIL Foundation or higher certification.
• Experience within Defence, Government, or National Security environments.
• Knowledge of configuration auditing, asset management, and service assurance practices.

Please note: Active DV clearance is required to be considered for this position.

Other

Service Asset & Configuration Manager *Location: Corsham (On-site with flexibility) Clearance: Active DV Clearance Required Type:** Contract

If this opportunity aligns with your skills and experience, we'd be keen to hear from you. Apply today with your latest CV for immediate consideration.