Service & Sales Administrator
Service & Sales Administrator
Brighouse £26,000 - £30,000 DOE (Full Time & Permanent )
Our client, a well-established specialist engineering business, is seeking an organised and proactive Administrator to join their growing team. As it’s a small team you will be supporting across all parts of the business including the sales & servicing department.
Sales Administration
- Process customer enquiries, quotations, orders, and sales documentation accurately.
- Maintain CRM systems and customer databases.
- Liaise with customers regarding orders, deliveries, and documentation.
- Support sales reporting, forecasting, and customer feedback.
- Coordinate with internal departments to ensure smooth order fulfilment.
Service Administration
- Manage incoming customer service enquiries by telephone and email, providing a professional and responsive service at all times.
- Schedule and coordinate service engineers' diaries, arranging maintenance visits, repairs and call-outs efficiently.
- Process service orders, quotations and related documentation, ensuring all records are accurate and up to date.
- Liaise with customers, engineers and suppliers to provide updates, resolve queries and ensure smooth service delivery.
- Maintain service administration systems, including job tracking, contract records and planned maintenance schedules.
Marketing Support
- Assist with marketing campaigns.
- Create and schedule social media and digital content.
- Maintain customer communication databases.
- Support lead generation and customer engagement activities.
About You
- Previous administration, sales/service administration or customer service experience.
- Excellent organisational and communication skills.
- Proficient in Microsoft Office, including Word and Excel.
- Able to manage multiple priorities and deadlines.
- Professional and customer-focused approach.
What's on Offer?
- Competitive salary of £26,000 - £30,000 DOE
- Company pension scheme
- Training and development opportunities
- Supportive team environment
- Early finish on Fridays
- Long-term career prospects
To apply, please submit your CV today for immediate consideration.