Senior Oracle Technical Support & Configuration Analyst

Your tasks

About the Role We are seeking an experienced Senior Oracle Technical Support & Configuration Analyst to join a growing Oracle team supporting a large, complex, commerce-focused organisation. This is a key technical position responsible for the configuration, administration, integration, support and continuous improvement of the Oracle Cloud estate, including ERP, HCM, Payroll, PBCS and FDI.

Working as part of a specialist Oracle support function, you will play a pivotal role in ensuring system stability, security and performance while supporting business-critical operations. You will collaborate closely with business analysts, functional specialists, data analysts, service desk teams, vendors and senior stakeholders to deliver a first-class Oracle service.

Oracle Configuration & Administration

• Configure and maintain Oracle Cloud ERP, HCM, Payroll, PBCS and FDI modules
• Manage workflows, approval hierarchies, security roles, flexfields and reporting configurations
• Translate business requirements into effective Oracle system solutions
• Maintain configuration documentation, change logs and version control records

Technical Support & Problem Resolution

• Act as a senior escalation point for complex Oracle system issues
• Investigate and resolve incidents using SQL, OTBI, diagnostic logs and monitoring tools
• Perform root cause analysis and implement sustainable fixes
• Review and challenge technical solutions proposed by third-party vendors

Patch & Release Management

• Coordinate the delivery and testing of Oracle quarterly updates and patches
• Maintain release schedules and communicate changes to business stakeholders
• Produce test plans, execute regression testing and develop rollback strategies

Integration Support

• Support integrations between Oracle and third-party applications
• Monitor interfaces and automated processes
• Troubleshoot integration failures and manage vendor escalations
• Maintain integration documentation, mappings and security controls

Reporting & Data Quality

• Support the development and maintenance of SQL-based reports, dashboards and data extracts

Security & Access Management

• Manage role-based access controls and user provisioning processes
• Support joiner, mover and leaver processes across Oracle applications
• Ensure Oracle licensing and RBAC controls remain compliant and effective

Testing & Environment Management

• Own and manage Oracle test environments
• Coordinate UAT, regression testing and release validation
• Develop and maintain testing frameworks and scripts
• Identify opportunities for automation and service improvement

Requirements

This role would suit an Oracle technical specialist who enjoys solving complex system challenges, driving improvements and acting as the technical authority within a collaborative support environment.

• Significant experience supporting and configuring Oracle Cloud ERP and HCM environments
• Strong understanding of Oracle PBCS and FDI
• Experience managing Oracle system integrations/interfaces
• Strong troubleshooting
• Experience supporting Oracle patching, releases and environment management
• Knowledge of SQL, reporting tools and data analysis
• Experience managing security roles, access controls and governance processes

Other

Senior Oracle Technical Support & Configuration Analyst Croydon (Hybrid Working) 3 days in the office (Tuesday, Wednesday & Thursday), 2 days from home £60,000 - £70,000 per annum