Senior Business Support Officer / Administrator - Local Authority

Senior Business Support Officer

Hourly Rate: £13.69 Location: Crystal Peaks, Sheffield Job Type: Full-time, Hybrid (Office attendance required on Mondays) Sector: Local Authority

We are seeking a Senior Business Support Officer for the Maximising Independence Team (MIT) at a local authority, which is dedicated to promoting independent living through short-term, person-centred, and strength-based enablement support. This role is crucial in facilitating the smooth operation of the team and ensuring effective communication and documentation management.

Day-to-day of the role:

• Travel and work from the Crystal Peaks office on Mondays for team days.
• Facilitate and take minutes during meetings both in-person and over MS Teams, including the fortnightly Needs and Risk Forum (NARF).
• Update action logs and trackers to ensure all team activities are recorded and monitored effectively.
• Create and maintain a digital document library of resources and information relevant to the team’s operations.
• Research, record, and disseminate information about community support options available to enhance the team’s outreach.
• Manage and track enablement processes and spreadsheets to support cost-effective service delivery.
• Handle incoming enquiries from staff and clients, record information on the Liquid Logic Adult Social Care (LAS) system, and direct queries to the appropriate team member.
• Provide cross-cover support for other mental health business support staff as needed, including managing calls and emails directed to the adult mental health services.

Required Skills & Qualifications:

• Proven experience in administrative roles within a local authority or similar environment.
• Skilled in minute-taking and meeting facilitation, both in-person and virtually.
• Proficient in using MS Teams and other digital communication tools.
• Ability to pick up new systems quickly.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Benefits:

• Competitive hourly rate.
• Hybrid working model with flexibility.
• Inclusive and supportive team environment.
• Opportunities for professional development and training.

To apply for this Senior Business Support Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.