Responsible Authority Service Manager

Location: Southwark, London (Hybrid Working)

Client: Greater London Authority

Job Type: Temporary, full-time (Initial 3-month contract)

This is an exciting opportunity, delivering the Mayor’s strategic licensing priorities.

You’ll play a key role in shaping and leading a new Responsible Authority (RA) service , driving how licensing supports London’s economic growth, cultural vibrancy, and night-time economy.

Day-to-day of the role:

You'll lead the design and delivery of a test RA service across multiple London boroughs, helping to prepare it for future London-wide implementation.

Key responsibilities include:

• Leading and overseeing service delivery across boroughs
• Managing case allocation, prioritisation, and performance
• Providing strategic oversight and sign-off on licensing representations
• Building strong relationships with senior stakeholders and partners
• Ensuring robust governance, risk management, and legal alignment
• Monitoring, evaluating, and improving service performance
• Managing and developing a multi-disciplinary team
• Representing the GLA in forums, meetings, and licensing hearings
• Driving a consistent and strategic GLA position across boroughs
• Refining the operating model based on insight and learning

Required Skills & Qualifications:

We’re looking for a strategic and experienced professional with a strong background in licensing or regulatory services.

You’ll bring:

• Experience working within a licensing, regulatory, enforcement, or public protection environment (ideally within local government or similar)
• Strong knowledge of the Licensing Act 2003 and licensing processes
• Experience handling licence applications and/or regulatory casework
• Confidence drafting reports, recommendations, and formal correspondence
• Proven team leadership or line management experience
• The ability to influence, negotiate, and build relationships at senior level
• A relevant professional qualification in licensing (e.g. Institute of Licensing or CIEH) is desirable.

If this role is of interest and you have the required skills and experience, please click apply.