Rent & Income Administration Officer

About the company

We are recruiting for an experienced Rent & Income Administration Officer to join a busy housing finance and income team. This is an excellent opportunity for someone with strong housing administration and financial processing experience who enjoys working in a fast-paced environment and delivering excellent customer service.

Your tasks

You will play a key role in the administration of rent accounting processes, service charges, utility billing, income collection, and housing management system updates. The successful candidate will ensure the accuracy of financial transactions while supporting tenants, leaseholders, and internal stakeholders across a range of housing services.

• Manage and maintain accurate rent accounts across a range of housing tenures.
• Process tenancy changes including lettings, voids, successions, mutual exchanges, tenancy amendments, and property set-ups.
• Calculate and process rent, service charge, water, heating, and other charge adjustments.
• Administer Direct Debit and Standing Order processes, including amendments, returns, and indemnity claims.
• Process rent refunds, transfers, adjustments, and income reconciliations.
• Reconcile Housing Management System data with General Ledger and Housing Benefit records.
• Support rent account management, income collection, and arrears administration activities.
• Coordinate the production and distribution of rent statements, rent increase notifications, and energy bills.
• Manage utility billing processes, ensuring accurate invoicing and record keeping.
• Process housing-related payments and maintain accurate financial records.
• Liaise with Housing Benefits, DWP, tenants, leaseholders, and external agencies to resolve account queries.
• Support vulnerable residents in line with housing policies and safeguarding requirements.
• Handle customer enquiries, complaints, and correspondence professionally and efficiently.
• Contribute to service improvement initiatives and promote digital self-service options.

Requirements

We're looking for someone who has

• Experience working in a housing, income collection, rent accounting, or housing finance environment.
• Strong knowledge of rent accounting processes, service charges, income collection, and financial administration.
• Experience using Housing Management Systems and financial systems.
• Excellent numerical skills with a high level of accuracy and attention to detail.
• Experience carrying out reconciliations and processing financial transactions.
• Strong customer service skills and the ability to resolve complex customer enquiries.
• Knowledge of Housing Benefit and Universal Credit processes would be advantageous.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent communication skills, both written and verbal.
• Good IT skills including Microsoft Office applications.

Desirable Experience

• Local authority or social housing sector experience.
• Experience working with rent ledgers, former tenant arrears, utility billing, and income management.
• Knowledge of safeguarding responsibilities within housing services.
• Experience processing journals and working with finance systems such as Oracle.

If you have a background in housing finance, rent administration, income management, housing benefits, service charges, or rent accounting, we'd love to hear from you.

What we offer

Payrate: £21.41 p/h PAYE - £28.19 p/h Umbrella

What's in it for You?

• Opportunity to work within a respected housing organisation.
• Varied and rewarding role supporting residents and communities.
• Collaborative and supportive team environment.
• Excellent exposure to housing finance, rent accounting, and income management functions.
• Opportunity to contribute to service improvements and operational excellence.

Other

Contract: 3 months initially

Location: Wembley, HA9

Working Arrangements: 3 days office based (Mandatory)