Receptionist / Business Support Assistant

Receptionist / Business Support Assistant

• Job Type: Temporary, Full-time (Hybrid)
• Pay Rate:£13.70 per hour (PAYE)
• Location: Green Lane, Heywood, OL10 2DY
• Duration: 2-3 months

Rochdale Council is seeking a professional and customer-focused Receptionist / Business Support Assistant to join the Environmental Management Service based at Green Lane, Heywood. This is an excellent opportunity for an experienced administrator or receptionist looking to work within a busy local authority environment, providing vital front-line customer service and administrative support.

Day-to-day of the role:

As the first point of contact for customers, visitors and service users, you will play a key role in ensuring the smooth day-to-day operation of the Environmental Management Service. Working as part of a dedicated support team, you will provide a wide range of administrative, reception and technical support functions to colleagues, managers and members of the public.

• Manage the busy reception area and act as the main customer contact at Green Lane, both in person and via
• telephone.
• Respond to customer queries, providing information, guidance and support in a professional and timely manner.
• Process incoming and outgoing mail.
• Maintain accurate electronic and paper-based Environmental Management records.
• Input, retrieve and maintain data across various systems.
• Log customer and member enquiries and ensure they are directed appropriately.
• Assist with the procurement of goods and services, including ordering stationery and office supplies.
• Monitor office consumables and maintain stock inventories.
• Process orders, delivery notes and invoices, ensuring payments are made within Council timescales.
• Prepare routine correspondence using Microsoft Office applications.
• Assist with the preparation of payments for banking and reconciliation of cash and cheque income.
• Support the preparation of sundry debtor accounts and inter-service recharges.
• Assist with vehicle hire administration and taxi driver MOT administration.
• Collate information and data for service performance monitoring and key performance indicators.
• Maintain various records, including personnel information, room bookings and casual employee registers.
• Liaise effectively with managers, officers, suppliers and customers.

Requirements and Qualifications:

• Has previous experience within a reception, customer service or administrative support role.
• Possesses excellent communication and interpersonal skills.
• Is confident handling face-to-face and telephone enquiries.
• Has strong IT skills, particularly in Microsoft Word and Excel.
• Can manage multiple tasks and prioritise workloads effectively.
• Has excellent attention to detail and accuracy when processing information.
• Demonstrates a professional and customer-focused approach.
• Works well both independently and as part of a team.

Benefits:

To apply for this position, please send your cv to