Operations Manager

REED Recruitment are excited to be working with a sustainable Building Company based near Ringwood looking to recruit a permanent Operations Manager following an internal opening, this is a newly created role with a rewarding benefits package and competitive salary. please see below

Operations Manager Perm position - Salary £50,000 - £60,000 per annum

Working Arrangements

• Monday to Friday, 8:30am to 5:30pm (Based in Ringwood)

Benefits

• Private healthcare following probation.
• Bank holidays plus Christmas shutdown.
• Annual leave entitlement confirmed on offer.

Key Responsibilities

• Oversee the full operational journey from order receipt through installation, aftercare and warranty management.
• Manage nationwide installation and survey delivery.
• Lead Installation Managers, Surveyors and wider operational teams.
• Own customer complaints and drive resolutions.
• Manage performance, KPIs, engagement and team development.
• Produce operational reports and identify opportunities for continuous improvement.
• Oversee Health & Safety compliance, including periodic site visits.
• Drive operational efficiency across office and field-based teams.

Ideal Candidate

• Proven Operations Management experience.
• Strong people management and leadership skills.
• Experience managing multi-functional teams.
• B2C/customer-focused operational background preferred over B2B.
• Process-driven, analytical and resilient.
• Home improvement, installation, engineering or field-service experience highly desirable.

If you are interested in this opportunity, please can you email me back in the first instance.