Ocean Import Operator

Job Title: Ocean Freight Import Operator Location: Birmingham Salary: £28,000 - £30,000 (with flexibility up to £35,000 for the right candidate) Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent

Are you an experienced Ocean Freight Import Operator looking to join a growing freight forwarding business where your contribution will genuinely make an impact?

Do you enjoy managing shipments from start to finish while taking ownership of customer relationships, costs and service delivery?

We are recruiting for an Ocean Freight Import Operator to join an ambitious and expanding logistics business. This is an excellent opportunity to become part of a close-knit team where hard work is recognised, progression is encouraged and you'll have the opportunity to play a key role in the growth of the ocean freight division.

Key Responsibilities

• Manage end-to-end ocean import shipments, including both FCL and LCL movements.
• Liaise with overseas agents regarding pre-alerts, documentation and shipment updates.
• Coordinate customs clearance, deliveries and final-mile logistics.
• Work closely with shipping lines, hauliers and warehouse partners.
• Proactively manage delays, issues and service disruptions.
• Maintain accurate shipment records and job costing information.
• Monitor costs, protect margins and identify opportunities to improve profitability.
• Act as a key point of contact for customers and provide exceptional service.

Skills & Experience Required

• Minimum 3 years' experience within Ocean Freight Imports gained in a freight forwarding environment.
• Strong understanding of FCL and LCL import processes.
• Experience managing shipments from booking through to final delivery.
• Commercial awareness with a focus on cost control and profitability.
• Ability to work independently and manage multiple shipments simultaneously.
• Strong communication, problem-solving and customer service skills.
• Customs clearance knowledge would be advantageous but is not essential.

What We Offer

• £28,000 - £30,000 basic salary, with flexibility for exceptional candidates.
• 20 days annual leave plus bank holidays.
• Opportunity to join a growing and ambitious freight forwarding business.
• Clear progression opportunities as the ocean freight division continues to expand.
• Supportive and entrepreneurial working environment.
• The chance to become a key member of a growing team and influence future development.

Why Apply?

This is an exciting opportunity for an experienced Ocean Freight Import professional who wants more than just a processing role. We are looking for someone who understands that successful freight forwarding combines excellent operational delivery with strong commercial awareness and customer service.

If you have solid Ocean Freight Import experience and are looking for a role where you can take ownership, add value and progress your career, Apply Now