Learning & Development Manager

Dealer Training Specialist

Location: Field-based across the central belt Job Type: Full-time

Join our dynamic team at a leading automobile company, where we are committed to delivering exceptional customer experiences and maintaining high customer satisfaction indices. We are seeking a Dealer Training Specialist to enhance sales performance across our dealer network in the UK. This role is crucial for ensuring that our sales teams are well-equipped and trained to meet and exceed performance expectations.

Day-to-day of the role:

• Design and deliver comprehensive training programs for new starters and existing sales teams across the dealership network.
• Conduct on-site induction training for newly appointed dealerships and provide ongoing support.
• Deliver both face-to-face and virtual classroom training as part of the sales accreditation pathway.
• Engage in the creation and delivery of training content for new product launches and ongoing sales strategies.
• Provide intensive on-site training focused on the sales process, customer experience, and mystery shop performance.
• Develop and deliver bespoke training sessions to meet evolving business objectives and support underperforming or new focus retailers.
• Collaborate closely with the Retailer Training Manager and Regional Sales Managers to identify training needs and develop effective training interventions.
• Participate in special projects and training initiatives as required to support the business goals.

Required Skills & Qualifications:

• Proven experience in sales training within the automotive industry, either OEM or retail side.
• Strong understanding of automotive retail operations, including sales processes and customer satisfaction metrics.
• Excellent communication and presentation skills, capable of engaging with diverse learning styles.
• Ability to travel extensively across the UK, with approximately 3-4 days per week on the road.
• Comfortable working both independently and as part of a wider training and field team.
• Proficiency in using digital learning platforms and content creation tools such as LMS, Articulate, and MS Office.
• A full UK driving license is essential.

Benefits:

• Opportunity to work in a dynamic, fast-paced environment.
• Extensive travel and engagement with diverse teams across the UK.
• Access to the latest training technologies and methodologies.
• Support for professional development and growth within the company.

To apply for the Dealer Training Specialist position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.