IT Service Desk Analyst

Liverpool/Remote (1 day per week on site)

6 Months + (Possibility to go permanent)

£150 per day (Inside IR35)

An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users.

Key Responsibilities

• Providing IT support via phone, email and ticketing systems
• Logging, troubleshooting and resolving incidents and service requests
• Supporting users across Microsoft 365, Windows and mobile technologies
• Managing user accounts and Active Directory administration
• Working closely with colleagues to escalate and resolve technical issues
• Updating tickets accurately and working to agreed SLAs

Skills & Experience

• Previous experience within an IT Service Desk or IT Support role
• Strong knowledge of Microsoft 365, Active Directory and Windows environments
• Experience using an ITSM tool, ideally ServiceNow
• Excellent customer service and communication skills
• Ability to prioritise workloads and work effectively in a fast-paced environment

This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team.