Import Export Administrator

Road Freight Operator

Salary: £30,000 per annum Hours: Monday to Friday, 09:00 - 17:30 Holiday: 22 days annual leave plus Bank Holidays

About the Role

We are seeking a proactive and customer-focused Road Freight Operator to join our growing logistics team. This is an excellent opportunity for someone with at least 1 year's experience in European road freight who enjoys building client relationships, coordinating shipments, and ensuring a first-class service from collection through to delivery.

As a Road Freight Operator, you will be responsible for managing the day-to-day movement of freight across Europe, liaising with customers, carriers, and overseas partners to ensure shipments are delivered efficiently and cost-effectively.

Key Responsibilities

• Act as the main point of contact for customers, providing regular shipment updates and resolving any queries or concerns.
• Manage customer accounts to maintain exceptional service levels and support account retention.
• Coordinate and monitor road freight shipments, ensuring timely collection and delivery.
• Track consignments in transit and proactively communicate progress updates to clients.
• Arrange cargo insurance where required and manage any claims relating to lost or damaged goods.
• Verify commercial invoices and ensure all import/export documentation is accurate and completed on time.
• Negotiate rates with transport carriers and secure suitable transport solutions.
• Book freight movements through internal systems and maintain accurate shipment records.
• Collect, verify, and process Proof of Delivery (POD) documentation to support invoicing and file closure.
• Work closely with customers, hauliers, and international partners to ensure a smooth supply chain operation.
• Resolve operational issues such as delays, route changes, and customs-related challenges.

Skills & Experience Required

• Minimum 1 year's experience within European Road Freight Operations.
• Strong customer service and relationship management skills.
• Excellent organisational skills with the ability to manage multiple shipments simultaneously.
• Strong communication skills with the confidence to liaise with clients, carriers, and overseas partners.
• Effective problem-solving abilities and a proactive approach to resolving issues.
• Good understanding of freight documentation and customs procedures.
• Proficient in Microsoft Office, including Word, Excel, and Teams.
• Experience using freight management, logistics, or shipment tracking systems.
• Strong numeracy and English skills.
• Additional language skills would be advantageous but are not essential.

What's on Offer

• Competitive salary of £30,000+, depending on experience.
• Monday to Friday working hours with no weekend requirement.
• 22 days holiday plus Bank Holidays.
• A supportive and friendly working environment.
• Opportunities for training and career development within a growing logistics business.

If you have experience in road freight operations and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.