Housing Services Officers - Empty Homes
About the company
Kirklees Council is seeking three Housing Services Officers to support the efficient management and allocation of vacant council properties.
Your tasks
Working within a busy housing team, you will be responsible for helping to minimise void rental loss by ensuring properties are advertised, allocated and re-let as quickly and efficiently as possible. You will liaise with a range of internal teams and external partners to support the lettings process and ensure homes are brought back into use promptly.
Day-to-day of the role
- Carry out all administrative duties relating to tenancy terminations and receipt of keys.
- Verify and process relevant tenancy documentation accurately.
- Create high-quality, informative property adverts to support intelligent lettings.
- Ensure vacant properties are advertised promptly to minimise rent loss.
- Monitor empty properties and track progress of works required before re-letting.
- Allocate properties in accordance with the Council's Allocation Policy and Choice Based Lettings procedures.
- Manage offers, refusals and re-offers efficiently to reduce turnaround times.
- Work proactively to minimise void rental losses and support performance targets.
- Organise accompanied and multi-property viewings in partnership with Housing Officers.
- Liaise with partners, including the Accessible Homes Team, to maximise appropriate use of adapted properties.
- Maintain accurate records and case information.
- Support other housing-related tasks as required.
Requirements
This is an excellent opportunity for candidates with housing, administration or customer service experience who enjoy working in a fast-paced environment and making a positive difference to local communities.
Required Skills and Qualifications
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Experience managing workloads and meeting deadlines.
- Good communication and customer service skills.
- Ability to work effectively with a range of stakeholders and partners.
- Strong IT skills, including experience using databases and Microsoft Office applications.
- Ability to work independently and as part of a team.
- A proactive approach to problem-solving and service delivery.
- Housing services.
- Lettings and allocations.
- Choice Based Lettings systems.
- Local authority environments.
- Property or tenancy administration.
- Customer-focused administrative roles.
How to apply
Benefits To apply for the Housing Services Officers position, please send your cv to
Other
Housing Services Officers Location: Kirklees Council, Flint Street, Fartown, Huddersfield, West Yorkshire, HD1 6LGContract: Temporary Assignment (3 - 4 Months)Hours: Full TimePay Rate: £13.26 per hour PAYEWorking Pattern: Hybrid Working
Working Arrangements This role offers a hybrid working model across various sites within Kirklees.
- Minimum of one day per week office-based.
- Office locations include:
- Flint Street, Huddersfield
- Beck Lane, Heckmondwike
- Remaining time may be worked across other service locations and remotely, subject to service requirements.