Housing Services Officer - Empty Homes

Housing Services Officer

• Job Type: Temporary, hybrid
• Location: HD1, West Yorkshire
• Salary: £13.26 per hour

We are recruiting for a Housing Services Officer to support the effective turnaround and letting of vacant properties. This is a strong opportunity for a Housing Services Officer with housing, lettings, voids or tenancy administration experience who can work across multiple sites while helping to reduce rent loss and keep processes moving efficiently. The successful Housing Services Officer will play a key part in property allocation, tenancy administration and coordinating viewings and lettings activity.

Day-to-day of the role

• Carry out administrative tasks linked to the receipt of keys and termination of tenancies, ensuring all relevant documentation is checked accurately.
• Create clear, informative property adverts to support intelligent lettings and attract suitable applicants.
• Ensure properties are advertised promptly to help minimise rent loss.
• Monitor vacant properties, ensuring they are secure and that works are progressing until the property is let.
• Allocate properties in line with the Allocation Policy and Choice Based Lettings processes.
• Manage offers and refusals efficiently to reduce re-let times and void periods.
• Support the quick turnaround of vacant homes by helping ensure void works are completed within target times.
• Organise accompanied and multi-viewings, working closely with Housing Officers where required.
• Liaise with internal teams and external partners, including accessible homes teams, to support the appropriate use of adapted properties.
• Provide additional support across housing services as required by the role.

Required skills & qualifications

• Previous experience in housing, lettings, tenancy administration, property allocation or a similar support role.
• Good administrative skills with strong attention to detail and confidence checking documentation.
• Understanding of voids, re-lets, allocations or tenancy processes would be highly beneficial.
• Ability to manage competing priorities and work to timescales in a busy environment.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, tenants and partner organisations.
• Confidence using internal systems and maintaining accurate records.
• Ability to work independently as well as part of a wider team.
• Flexible approach to hybrid working across various sites, including a minimum of one day per week in the office.

Benefits

• Dedicated consultant support throughout the assignment.
• Easy-to-use online system for timesheet management.
• Self-service portal for holiday requests, payslips and employment documents.
• Access to free training, discount clubs, healthcare options and reward schemes.
• Pension scheme, paid holiday and maternity-related benefits.
• Opportunity to gain experience with well-regarded employers across the UK.

How to apply

To apply for this Housing Services Officer position, please submit your CV outlining your relevant experience and suitability for the role.