Homeseeker Admin Assistant - Local authority

Homeseeker Admin Assistant

• Job Type: Part-time, hybrid
• Location: Barnsley, S70
• Pay:£13.70 per hour PAYE*
• Hours:18.5 hours per week*

We are looking for a Homeseeker Admin Assistant to join a busy housing service within a customer-focused lettings and assessments team. This Homeseeker Admin Assistant position is ideal for someone with strong administrative and customer service experience who can manage housing applications, tenancy-related changes and register enquiries with accuracy, professionalism and care.

Day-to-day of the role

• Provide a front-line service for housing register, lettings and assessment enquiries.
• Process and triage new housing applications, ensuring all required information is received before cases go live.
• Update existing applications and customer records, requesting further information where needed.
• Complete administration linked to tenancy changes, ensuring work is accurate and completed within service timescales.
• Carry out checks and investigations to confirm eligibility for rehousing and inclusion on waiting lists.
• Make first-line decisions on housing application priority and status in line with the published lettings policy.
• Manage shared inboxes and e-forms, responding to enquiries in a timely and professional manner.
• Maintain waiting lists for related services such as garages, plots and allotments.
• Liaise closely with colleagues across housing and lettings teams to ensure applications are processed efficiently.
• Handle all information confidentially and in line with data protection requirements.

Required Skills & Qualifications

• 4 GCSEs at Grade A-C, or equivalent qualifications, alongside relevant administrative experience.
• Experience using Microsoft Office and database or case management systems.
• Previous experience in a customer-focused environment.
• Understanding of current housing issues and their impact on social housing customers and tenants.
• Strong organisational skills with the ability to prioritise workloads, meet deadlines and achieve targets.
• Excellent written and verbal communication skills, including the ability to gather information sensitively by telephone.
• Ability to work independently and as part of a team with a positive, flexible approach.
• Commitment to confidentiality, equality, diversity and inclusion.
• Willingness to attend training, team meetings and development activities as required.
• Ability to travel where needed and flexibility to work additional hours if service demands require it.

Benefits

• Hybrid working arrangement.
• Part-time hours offering greater flexibility.
• Training and development opportunities.
• Supportive team environment within a vital public-facing service.
• Opportunity to make a real difference through a meaningful Homeseeker Admin Assistant role.

How to apply

To apply for this Homeseeker Admin Assistant opportunity, please submit your CV and a cover letter outlining your relevant experience and why you are interested in the position.