Homeseeker Admin Assistant

Pay: £13.70 per hour PAYE

• Location: Barnsley (S70) with hybrid working
• Job Type: Interim
• Brief overview: We are looking for a Homeseeker Admin Assistant to provide a front-line, customer-focused service within a busy Lettings & Assessments team. This Homeseeker Admin Assistant position will support housing register applications, property lettings, tenancy changes and related housing services, ensuring all work is completed accurately and in line with policy.

Day-to-day of the role

• Triage and process new applications to join the housing register and assess updates to existing applications.
• Manage housing waiting list applications, ensuring all required information is received before applications go live.
• Make initial decisions on application priority and status in line with the lettings policy.
• Carry out eligibility checks and investigations, contacting customers by telephone when further information is needed.
• Provide clear advice and guidance on housing register applications, property lettings, mutual exchanges, house exchange schemes and other housing-related enquiries.
• Communicate application outcomes and important updates to customers within agreed timescales.
• Provide administrative support across the Lettings & Assessments function, including shared inboxes, e-forms and tenancy change processes.
• Liaise with internal teams and colleagues to ensure applications, lettings and tenancy-related matters are handled efficiently.
• Maintain accurate records, waiting lists and information systems, while handling sensitive information in line with data protection and confidentiality requirements.
• Support team performance targets, attend meetings and training, and assist wider service areas when required.

Required Skills & Qualifications

• 4 GCSEs at Grade A-C, or equivalent qualifications, alongside relevant administrative or customer service experience.
• Experience using Microsoft Office and working with databases or internal software systems.
• Previous experience in a customer-focused environment, ideally within housing, public services or a similar setting.
• Understanding of current housing issues and their impact on social housing and tenants.
• Ability to work both independently and as part of a team.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality, discretion and accuracy when handling sensitive information.
• Positive, flexible and solution-focused approach, with a commitment to equality, diversity and ongoing development.
• Ability to travel when required and flexibility to work additional hours to meet service needs.

Benefits

• Competitive hourly rate of £13.70 PAYE
• Opportunity to work in a customer-focused housing service
• Varied administrative and front-line duties within a busy team
• Training, team support and development opportunities
• Exposure to a broad range of housing and lettings processes

How to apply

To apply for this Homeseeker Admin Assistant opportunity, please submit your CV and a cover letter outlining your relevant experience and why you are interested in the role.