Freight Operator Air and Road
Working Hours: Monday to Friday, 09:00 - 17:30
(Flexible working hours available: 08:00 - 16:30 or 10:00 - 18:30)
About the Role
We are seeking an experienced and proactive Freight Operator to join our client's operations team. The successful candidate will be responsible for coordinating international Air and Road freight shipments from booking through to final delivery, whilst supporting commercial pricing activities and delivering exceptional customer service.
Working closely with customers, carriers, overseas partners, and internal stakeholders, you will ensure shipments are delivered safely, compliantly, and cost-effectively while supporting profitable growth within a specialist aerospace logistics environment.
Key Responsibilities
- Coordinate import, export, and cross-trade Air and Road freight shipments.
- Arrange collections, transport bookings, and final deliveries.
- Monitor shipment progress and proactively resolve delays or service issues.
- Act as the primary operational contact for customers.
- Prepare accurate and competitive freight quotations.
- Obtain carrier and supplier rates and maintain pricing records.
- Manage freight documentation, including Air Waybills, customs documentation, export declarations, and CMRs.
- Ensure compliance with customs regulations, customer SOPs, and company procedures.
- Liaise with airlines, hauliers, overseas partners, and customs agents.
- Complete invoicing, cost accruals, and supplier invoice verification.
- Monitor shipment profitability and support continuous improvement initiatives.
About You
- Minimum 18 months experience within freight forwarding, transport, or logistics operations.
- Experience coordinating international import, export, and cross-trade shipments.
- Experience preparing freight quotations and sourcing supplier rates.
- Strong customer service and communication skills.
- Good understanding of Air and Road freight operations.
- Knowledge of Incoterms, customs procedures, and freight documentation.
- Experience using freight management or transport systems.
- Good Microsoft Office skills.
- Aerospace freight/logistics experience is desirable but not essential
Personal Attributes
- Customer-focused and solutions-driven.
- Commercially aware with strong attention to detail.
- Excellent organisational and problem-solving skills.
- Ability to work effectively in a fast-paced operational environment.
- Strong team player with a proactive approach.
Opportunity
- Ongoing training and development opportunities.
- Clear progression path to Senior Freight Operator or Operations Team Leader.
- Supportive and collaborative working environment.
If you have freight forwarding experience and ideally a background in aerospace please apply