DC Pension Administration Manager
Fixed-Term Contract | Hybrid Working | North East England
An exciting opportunity has arisen for an experienced pensions professional to join a well-established organisation on an 18-month fixed-term contract, supporting the mobilisation, stabilisation and successful embedding of a newly established Defined Contribution (DC) Pension Administration team.
This is a hands-on leadership role ideal for someone with significant DC pensions administration experience who enjoys improving processes, supporting teams through change and delivering excellent outcomes for members and stakeholders.
The Role
Working closely with senior leadership, you will play a key role in maintaining service performance, embedding sustainable processes and supporting the long-term success of the administration function.
Key responsibilities include:
- Supporting the mobilisation, implementation and stabilisation of a DC administration team
- Improving operational performance, controls, accuracy and service delivery
- Coaching and supporting team members, helping build capability and knowledge
- Monitoring and enhancing performance against SLAs and KPIs
- Managing operational risks, incidents and escalations
- Driving continuous improvement initiatives to strengthen quality and efficiency
- Building effective relationships with internal and external stakeholders
- Representing the administration function in meetings, forums and project activities
Operational Activities
You will provide oversight and support across a broad range of DC pension administration processes, including:
- Contributions processing
- Transfers in and out
- Retirement, ill-health and bereavement cases
- Investment switches and unit adjustments
- Daily cash and unit reconciliations
- Quarterly investment rebalancing
- Resolution of exceptions and breaks
- Complaints and escalation management
- Employer, member and supplier queries
About You
To be successful, you will bring:
- Strong experience in Defined Contribution pension administration
- Experience supporting service recovery, mobilisation, stabilisation or transition programmes
- Excellent knowledge of DC pension administration processes and controls
- Experience operating within a regulated environment
- Strong stakeholder management and communication skills
- The ability to balance strategic oversight with hands-on operational delivery
- A collaborative mindset with a passion for continuous improvement
Desirable Experience
- Pension administration transformation or transition projects
- Operational stabilisation initiatives
- Governance frameworks such as AAF 01/06 or The Pensions Regulator's General Code
- Working with multiple employers, suppliers and stakeholders
What's on Offer?
- Hybrid working arrangement - 2 days in office
- Opportunity to make a significant impact within a growing pensions operation
- Challenging and rewarding transformation environment
- Collaborative and supportive culture
- Competitive salary and benefits package
If you are an experienced pensions professional, we would love to hear from you.