Customer Service/ Sales Administrator

Location: Aldridge, Office Based Hours: Monday to Friday, 9:00am to 5:00pm Salary: £27,000 - £28,000 per annum

Our client is a successful and expanding business operating within the home improvements sector, supplying products to customers throughout the UK and internationally. They are known for delivering outstanding products and service. They are seeking an organised and customer-focused Sales Administrator to join their team and play a key role in supporting customer relationships and sales operations.

This is an excellent opportunity for someone who enjoys providing outstanding customer service, is highly organised, and thrives in a fast-paced office environment.

The Role

As a Sales Administrator, you will play a key role in supporting customers and ensuring the smooth day-to-day running of the sales function. Responsibilities will include:

• Processing customer orders accurately and efficiently.
• Managing customer enquiries via telephone and email.
• Providing information on products, pricing and order updates.
• Supporting both trade and retail customers.
• Following up quotations and sales enquiries.
• Maintaining accurate customer records and databases.
• Liaising with purchasing, warehouse and design teams to ensure excellent customer service.
• Providing administrative support to the wider sales team.

About You

We're looking for someone who is:

• Friendly, professional and customer focused.
• Highly organised with excellent attention to detail.
• Confident communicating with customers and colleagues.
• Comfortable using Microsoft Office applications.
• Able to prioritise tasks and manage a busy workload.
• A positive team player with a proactive approach.
• Experienced within customer service, sales support or administration.

Experience using Sage or CRM systems would be advantageous but is not essential, as full training will be provided.

What's in it for You?

• £27,000 - £28,000 salary.
• 28 days holiday including bank holidays.
• Pension Scheme
• Free on-site parking.
• Full training and ongoing development.
• Modern offices and a supportive team environment.

If you're looking for a new challenge and would like to be part of a successful and expanding business, we'd love to hear from you. Interviews will take place quickly, so don't delay.