Customer Service Planner

Temporary Works Planner

Location: Nottingham (Full-Time Office Based)

Contract: 3-Month Rolling Contract

Hours: 37.5 hours per week, Monday to Friday

Pay Rate: £15.01 PAYE or £19.73 Umbrella

Start Date: ASAP

Are you highly organised, customer-focused, and able to thrive in a fast-paced environment? We are recruiting for a Temporary Works Planner to join a large and well-established housing association in Nottingham. We are looking for someone who can hit the ground running and effectively manage a busy workload.

This is an excellent opportunity for a proactive individual with strong administrative and planning skills who enjoys problem-solving and delivering exceptional customer service.

Key Responsibilities

Schedule and coordinate repair and maintenance appointments efficiently.

Manage high volumes of work and job allocations within agreed timescales.

Use multiple systems simultaneously to track, update, and monitor work progress.

Liaise with customers, contractors, and internal teams to ensure effective communication.

Handle customer enquiries and challenging conversations professionally and empathetically.

Prioritise urgent work and ensure appointments are allocated appropriately.

Maintain accurate records and ensure data is updated correctly across systems.

About You

Previous experience in planning, scheduling, repairs administration, or a similar coordination role.

Basic understanding of repairs and maintenance and the ability to assess varying priorities.

Excellent written and verbal communication skills.

Strong IT skills with the ability to quickly learn new systems.

Proven ability to multitask and work effectively under pressure.

Outstanding customer service skills and confidence managing difficult conversations.

Highly organised with excellent attention to detail.

If you're an experienced planner, scheduler, or administrator looking for your next opportunity and can start at short notice, we'd love to hear from you. Apply today!