Customer Service Operator
Customer Service & Operations Administrator
Avonmouth, Bristol | £23,000 per annum | 30 hours per week over 4 days
Are you an organised, customer-focused administrator looking for a varied role within a friendly and supportive team?
We are seeking a proactive Customer Service & Operations Administrator to join our busy office in Avonmouth. This is a fantastic opportunity for someone who enjoys providing excellent customer service, managing administration and keeping operations running smoothly in a fast-paced environment.
No previous logistics or shipping experience is required. Full training will be provided. We are looking for someone with strong administrative skills, a positive attitude and the ability to manage their workload independently.
The Role
This is a varied office-based position where no two days are quite the same. Responsibilities will include:
- Responding to customer enquiries via email and telephone
- Preparing quotations and following up on outstanding enquiries
- Booking collections and deliveries
- Tracking shipments and providing customer updates
- Preparing customs and commercial documentation
- Assisting with operational administration
- Monitoring customer feedback and online reviews
- Providing general office and administrative support
- Working closely with colleagues to ensure a smooth customer journey from enquiry through to delivery
About You
We would love to hear from you if you:
- Have previous administration, office support or customer service experience
- Communicate confidently and professionally
- Have excellent written and verbal English skills
- Are confident using Microsoft Office and learning new systems
- Possess strong organisational skills and attention to detail
- Can prioritise your workload effectively
- Are reliable, proactive and self-motivated
- Enjoy working as part of a small, close-knit team
- Thrive in a busy environment and can manage a high volume of emails and enquiries
Hours & Flexibility
- 30 hours per week across 4 days
- Flexible working pattern, Monday to Friday
- Consistent working days each week
- Flexibility around start and finish times for the right candidate
- Ideal for those seeking a better work-life balance or needing flexibility around family commitments
Benefits
- £23,000 annual salary
- Four-day working week
- Flexible working hours
- 22.4 days annual leave, increasing with service
- Christmas shutdown
- Workplace pension
- Free on-site parking
- Nearby Park & Ride links
- Casual dress code
- Full training provided
- Opportunity to develop and take on additional responsibilities over time