Customer Service Officer (Contact Centre)

Customer Service Advisor – Environment & Neighbourhood Contact Centre Wembley (Hybrid after training) | Full-Time | Immediate Start Pay Rate: £17.33 per hour (PAYE) £22.82 per hour (Umbrella / LTD) Ready to kick-start your career? We’re offering an exciting opportunity to join a fast-paced, supportive contact centre team within Environment & Neighbourhood services—ideal for graduates, college leavers, or anyone eager to begin a career in customer service . No prior call centre experience? No problem. We’re looking for enthusiastic individuals who are ready to learn, grow, and become exceptional customer service professionals. ? The Role As a Customer Service Advisor , you’ll be the first point of contact for residents, delivering excellent service and resolving enquiries with confidence and care. What you’ll be doing: Answering incoming customer calls across multiple service areas, including: Recycling & Waste Pest Control Street Maintenance And more…

Providing accurate information and resolving enquiries efficiently Updating multiple IT systems in real time Always keeping the customer at the heart of everything you do What We’re Looking For We care more about your attitude than your experience! A confident and clear telephone manner Strong communication and listening skills Quick learner with the ability to navigate multiple IT systems Positive, team-oriented mindset A passion for helping people Bonus (not essential): Customer service experience Knowledge of Brent’s streets and local area Perfect for Graduates We actively welcome university and college graduates —many of our team joined straight from studies and have built long-term careers with us. If you’re a “blank canvas” with enthusiasm and willingness to learn, we’ll give you the tools to shine Working Pattern Full-time only (Monday to Friday) Hours: 08:50am – 17:03pm Based initially full-time in the Wembley Civic Centre for training (first 3 months) After training: Hybrid working (2 days from home, office attendance Tues–Thurs) Contract Details Ongoing temporary assignment with strong potential to become long-term / permanent We’re looking for candidates who want to grow with us Requirements Must pass a standard DBS check Available to start immediately Recruitment Process CV review Stage 1: 10-minute telephone interview Stage 2: 1-hour face-to-face assessment (Wembley Civic Centre) Stage 3: Final panel interview Offer Why Join Us? Friendly, supportive team environment Excellent training and development Real opportunity for long-term career progression Gain valuable public sector experience Apply now and start your journey in customer service with a team that invests in your future!