Customer Service Co Ordinator
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Must-have:Hybrid
Customer Service Coordinator
Location: Alton, Hampshire (Hybrid Working) Salary: £26,227 per annum Hours: Monday to Friday, 8:30am - 5:00pm Job Type: Permanent
The Opportunity
An established organisation is seeking a Customer Service Coordinator to join its busy customer support team in Alton.
This role would suit someone with experience in a customer-facing environment who enjoys helping customers, resolving queries and working within a fast-paced team. Candidates from customer service, retail, hospitality, contact centre and administrative backgrounds are encouraged to apply.
Key Responsibilities
- Responding to customer enquiries via telephone and email.
- Taking ownership of customer queries through to resolution.
- Handling complaints and escalated issues professionally.
- Maintaining accurate customer records and updating internal systems.
- Supporting account administration and service requests.
- Liaising with internal teams and external suppliers.
- Producing reports and completing general administrative duties.
- Working to service standards and performance targets.
- Making outbound calls to provide customer updates when required.
Requirements
- Previous experience in a customer-facing role.
- Strong verbal and written communication skills.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities in a busy environment.
- Confident using computer systems and Microsoft Office packages.
- Positive and proactive approach to customer service.
- Ability to work independently and as part of a team.
Benefits
- Hybrid working
- Pension scheme
- Holiday entitlement
- Training and development opportunities
- Supportive team environment
- Long-term career prospects