Customer Service Advisor, Wiltshire
About the company
REED Business Support in Bath is working in conjunction with a business with offices throughout the UK in their search for a Customer Service Advisor based locally in Wiltshire.
Your tasks
About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. You'll be responsible for handling customer enquiries, processing orders accurately and delivering an outstanding customer experience. Working as part of a supportive team, you'll also help train and mentor new colleagues while contributing to continuous service improvements.
Requirements
Key Responsibilities
- Handle customer enquiries via phone and other communication channels.
- Process customer orders accurately and within agreed service levels.
- Resolve customer issues efficiently, escalating where necessary.
- Maintain accurate customer records and order information.
- Liaise with internal teams to ensure timely order fulfilment.
- Support colleagues across multiple business functions as required.
- Identify opportunities to improve customer service and operational processes.
- Coach and support new team members through training and knowledge sharing.
How to apply
About You
- Previous customer service experience, ideally within a busy office or contact centre environment.
- Confident handling enquiries by telephone and email.
- Experience processing orders or administrative transactions.
- Excellent communication, organisational, and problem-solving skills.
- Strong attention to detail and ability to manage your own workload.
- Comfortable using CRM systems and business software.
- A positive team player with a customer-first approach.
Other
*Salary: £26,436.80 pro rata *Duration: 11 month contract Location: Wiltshire Hours: 8.30am – 5pm (M-F)
If you would like to apply for this new role, please click ‘apply’ and send your cv to