Customer Service Advisor - Repairs and Maintenance - Local Authority

Customer Service Advisor

Location: Sheffield, S2 postcode with free parking Pay: £13.45 per hour Job Type: Full-time, 37 hours per week

Join our client as a Customer Service Advisor within the repairs and maintenance team. This role is perfect for individuals who are passionate about providing exceptional customer service and making a significant impact in the community.

Day-to-day of the role:

• Serve as the first point of contact for customers via phone, email, or post.
• Listen attentively to understand and resolve customer enquiries with care and efficiency.
• Provide accurate information, guidance, and support across a diverse range of services.
• Utilise IT systems to securely record and manage customer information.
• Collaborate effectively with team members and escalate complex issues as necessary.
• Contribute to continuous service improvement initiatives and uphold the organisation's values.

Required Skills & Qualifications:

• Proven experience in a customer-facing role.
• Basic IT proficiency, including knowledge of Microsoft Office.
• Excellent communication and listening skills.
• A positive, solution-focused attitude and a commitment to providing excellent customer service.
• Strong commitment to equality, diversity, and maintaining confidentiality.
• Flexibility to work across different teams and adapt to varying shifts.

Benefits:

• Join a supportive and inclusive team environment.
• Make a tangible difference in the lives of Sheffield residents.
• Stable and rewarding role with opportunities for professional growth.

How to Apply:

To apply for the Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are passionate about this role. Join us in delivering outstanding service to our community!