Customer Service Advisor

REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Customer Service Advisor on a full time and permanent basis. If you enjoy building relationships, solving problems and delivering an excellent customer experience, this is the role for you!

Key Responsibilities

• Act as the first point of contact for parts enquiries via phone, email and occasional face to face interactions.
• Manage customer enquiries from initial contact through to delivery.
• Prepare and issue quotations and process customer orders.
• Keep customers informed of order progress, lead times and any delays.
• Liaise with suppliers regarding pricing, availability and delivery schedules.
• Support service and workshop teams with parts requirements, including urgent breakdown requests.
• Maintain accurate records within Microsoft Dynamics 365 and Business Central.
• Resolve customer queries, shortages and delivery issues professionally.
• Build strong customer relationships and deliver exceptional service.

About You

• Previous experience in customer service, order processing, sales support, account support or service coordination.
• Excellent communication and relationship building skills.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office, including Excel.
• Experience using CRM or ERP systems.
• Able to manage multiple priorities and work proactively.
• Willingness to learn a technical product range.

Hours of work:

• Monday – Thursday – 8:30am – 5:00pm
• Friday – 8:30am – 3:30pm

Please note, that this role is fully office based.