Customer Relations Officer

We are looking for a highly organised and customer-focused Casual Information Governance Officer to support our Governance & Compliance team.

Working closely with the Information Governance Manager, you will provide administrative support across a range of information governance activities, helping the Council meet its obligations under UK GDPR and Data Protection legislation.

This is an excellent opportunity for someone with strong administration skills who is interested in information governance, data protection, compliance, or public sector administration.

Location: Reading Civic Centre, RG1

Contract: to start ASAP until Feb 2027

Rate: £15.06 p/h PAYE

Key Responsibilities

• Support the Information Governance Manager with day-to-day information governance activities.
• Assist with monitoring and maintaining the Council's Transparency Code information on the website.
• Respond to basic information governance enquiries from internal colleagues.
• Help prepare information and data required for UK GDPR and Data Protection requests.
• Liaise with internal departments and external organisations where required, including regulatory bodies.
• Maintain accurate records and ensure work is completed to statutory deadlines.
• Provide high-quality administrative support across the Governance & Compliance function.

About You

We are looking for someone who can demonstrate:

• Previous experience working in an administrative or office support role.
• Excellent attention to detail and strong organisational skills.
• Good written and verbal communication skills.
• A professional and customer-focused approach.
• Confidence using Microsoft Office applications, email systems and web-based platforms.
• The ability to manage competing priorities and work to deadlines.
• Strong interpersonal skills and the ability to build effective working relationships.
• A collaborative approach and willingness to learn and share knowledge.

Desirable

• An interest in Data Protection, Information Governance or Compliance.
• Experience working within a local authority, public sector or regulated environment.

What We Offer

• Flexible casual working arrangements.
• Valuable experience within a Governance & Compliance team.
• An opportunity to develop knowledge of UK GDPR and Information Governance practices.
• A supportive and collaborative working environment.

Additional Information

• Standard DBS check required.
• This post is politically restricted.
• The Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

If you are an organised administrator with excellent attention to detail and an interest in compliance and information governance, we'd love to hear from you.