Customer Focused Account Manager

ACCOUNT MANAGER

Hybrid Working | Competitive Salary + Benefits

FIXED TERM CONTRACT OF 12 MONTHS

The Role

Working as part of a dedicated customer account team, you will take ownership of a portfolio of business clients, acting as their primary point of contact and ensuring their requirements are delivered efficiently and accurately. You will build strong relationships, resolve complex queries, and work collaboratively with internal departments to provide an outstanding customer experience.

Key Responsibilities

• Managing and developing relationships with key business customers;
• Taking ownership of customer account administration and billing activities;
• Acting as the main point of contact for customer queries, complaints and escalations;
• Producing customer reports and performance information;
• Working closely with internal departments;
• Supporting customer retention;
• Attending customer meetings;
• Monitoring KPIs;
• Identifying opportunities to improve processes and customer experience.

About You

At least 2 years experience within customer service, account management or client relationship management. Excellent communication skills, strong attention to detail, experience managing customer relationships, Microsoft Office and Excel skills, and a proactive approach.

What's on Offer?

• Competitive salary and benefits package
• Hybrid working
• Supportive team environment
• Established business client portfolio
• Career development opportunities

Apply online or call Amanda Nash for more details on