Customer Account Executive

Location: Northampton Job Type: Full-time Working Arrangement: Hybrid

Join a growing logistics and fulfilment business as a Customer Account Executive. This role is perfect for someone with experience in customer service, account coordination, logistics or fulfilment who enjoys building client relationships and delivering exceptional service.

Day-to-day of the role:

• Act as the primary point of contact for client accounts via telephone and email.
• Manage day-to-day operational enquiries, ensuring prompt and professional resolution.
• Process customer orders and oversee related communications with both clients and internal teams.
• Maintain accurate records and update client enquiries through internal systems in line with agreed service standards.
• Collaborate with warehouse, operations, and commercial teams to support the smooth delivery of services.
• Monitor and manage client requests, ensuring deadlines and service level commitments are met.
• Assist with account administration, including service billing and reporting activities.
• Build strong working relationships with customers and internal stakeholders to support long-term client satisfaction.

Required Skills & Qualifications:

• Previous experience within logistics, fulfilment, supply chain, customer operations, or a similar environment.
• Strong customer service and relationship management skills.
• Experience working to deadlines and service level agreements (SLAs).
• Good commercial awareness and confidence handling billing or administrative processes.
• Strong MS Office skills, particularly Excel and Outlook.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• A collaborative and proactive approach to teamwork.

Benefits:

• Competitive salary and performance-related bonus opportunity.
• Hybrid working arrangements available following successful completion of probation.
• Company pension scheme and life assurance.
• Health and wellbeing benefits package.
• Employee discounts and reward programme.
• Generous holiday allowance with the opportunity to increase entitlement through length of service.
• Holiday buy/sell scheme.
• Ongoing training, development, and career progression opportunities.
• Supportive team environment within a growing business.

Apply Now

If you are looking to develop your career within a fast-paced and customer-focused logistics environment, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.