Assisted Transport Support Office

We are currently recruiting on behalf of the public sector for an Assisted Transport Support Officer.

The job has responsibility for providing the support functions necessary to manage access to the assisted transport services that TfL provides: Dial-a-Ride, Capital Call and the Travel Mentoring service. The job also has responsibility for providing specialist technical information, advice and guidance to customers about appropriate use of assisted transport services, and the promotion of accessible mainstream public transport options where appropriate.

Key Information:

• Hourly Rate: £15.56 per hour
• Location: West Ham (Hybrid)
• Start Date: ASAP
• Hours: Full Time, Monday - Friday, 35 hours a week
• Contract Duration: 6 months

Key Accountabilities:

• Responsible for providing first line specialist advice to potential assisted transport users to guide them to the most appropriate services for their needs
• Responsible for ensuring the daily processing of applications to join assisted transport services is completed effectively and efficiently to agreed timescales
• Responsible for ensuring timely responses are provided, using standard template responses, to staff and customer feedback relating to assisted transport services
• Responsible for providing administrative support to projects and improvement initiatives related to assisted transport services, as and when required
• Responsible for contributing towards TfL's Health and Safety culture by resolving or escalating safety related issues arising out of customer inquiries, membership applications or staff and customer feedback promptly, in line with Surface Transport safety vision of 'Everyone home safe and healthy every day'.

If you are interested in this vacancy, APPLY NOW!