After Sales

About the company

Join a leading global provider of laboratory automation and life sciences solutions as an After-Sales Service Associate. Based in Reading, this role offers a fantastic opportunity for a customer-focused professional with experience in customer service, sales support, account management, or service administration. You will play a pivotal role in driving customer retention, recurring revenue, and service excellence across the UK market.

If you are a customer-focused professional looking to develop your career within a growing, international organisation, we'd love to hear from you.

Your tasks

Day-to-Day Responsibilities

• Manage customer accounts throughout the after-sales service lifecycle.
• Prepare and deliver tailored quotations for service contracts and chargeable services.
• Proactively follow up on leads, opportunities, and quotations to maximise revenue.
• Drive customer retention through renewals, service contracts, and recurring service offerings.
• Identify cross-selling and upselling opportunities.
• Manage service contract and warranty administration.
• Maintain accurate customer, contract, and instrument records within CRM and ERP systems.
• Work collaboratively across departments to deliver a seamless customer experience.
• Resolve customer enquiries and complaints efficiently and professionally.
• Ensure compliance with company procedures, pricing policies, and CRM requirements.
• Support the achievement of after-sales revenue and service targets.

Requirements

Required Skills & Qualifications

• Proven experience in customer service, sales support, account management, or a commercial administration role.
• Strong customer-focused approach with the ability to build relationships remotely.
• Proficiency in Microsoft Office 365, particularly Excel and Outlook.
• Comfortable working with CRM systems and ERP platforms.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Self-motivated and able to work independently as well as part of a team.
• Fluent English language skills.

Desirable

• Experience within Life Sciences, Medical Technology, Pharmaceutical, or other regulated industries.
• SAP experience.
• Commercial or Business Administration qualifications.
• Additional European language skills.

What we offer

• Opportunity to join an innovative global organisation within the life sciences sector.
• Collaborative and supportive international team environment.
• Career development and training opportunities.
• A varied role combining customer service, commercial support, and business development.
• Exposure to a highly technical and innovative product portfolio.

How to apply

Apply today or contact Reed Business Support for a confidential discussion.

Other

After-Sales Service Associate

• Location: RG7, Berkshire
• Job Type: Permanent, Full-Time