Water Events Analyst

Dive Into a Career That Makes a Splash – Join United Utilities.

Are you a strong problem solver with excellent attention to detail? Do you enjoy analysing information, coordinating responses, and making decisions in a fast-paced operational environment?

United Utilities delivers essential water services to millions of customers across the North West and is looking for a proactive and analytical individual to join the team as a Water Events Analyst.

About the Role

As a Water Events Analyst, you will report to the Water Events Manager and form part of the wider Monitoring & Control Team. You will have ownership of reactive events, incidents, and planned interruptions across the water network, ensuring they are managed through to completion while maintaining accurate interruption-to-supply records.

Using a range of monitoring tools and operational systems, you will proactively identify potential issues across the network, analyse performance trends, and work closely with operational teams to minimise customer impact and maintain service levels.

What You'll Be Doing

• Manage reactive events, incidents, and planned interruptions across the water network through to successful resolution.
• Act as the focal point for real-time event and incident information, ensuring effective communication and coordination throughout the lifecycle of network events.
• Accurately capture and maintain corporate and regulatory information related to interruptions to supply.
• Proactively monitor telemetry and customer data to identify emerging network issues before they impact customers.
• Detect and evaluate deviations from network performance targets and generate validated triggers requiring further investigation.
• Analyse trends and convert triggers into scheduled actions to support operational service level agreements (SLAs).
• Use multiple systems and monitoring tools to determine probable root causes and assess risk to the wider network.
• Recommend appropriate actions to restore normal operating conditions and minimise customer impact.
• Manage and coordinate Water Quality Events in both reactive and proactive scenarios.
• Support GIS and validation activities to ensure interruption data is accurately recorded.
• Follow escalation procedures and communicate effectively with stakeholders when required.
• Work closely with Water Network System Operators and operational teams to manage critical network changes.
• Keep relevant business areas informed of ongoing events and incidents.
• Ensure all activities are completed in line with company health, safety, and operational procedures.

What We're Looking For

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Excellent organisational skills with the ability to prioritise and manage multiple activities simultaneously.
• Strong attention to detail and commitment to maintaining accurate records.
• Confident decision-maker who can remain calm under pressure.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Comfortable learning and using multiple operational systems and monitoring tools.
• Experience within operational monitoring, utilities, control room environments, incident management, network operations, customer operations, or data analysis would be advantageous.
• A proactive mindset with the ability to identify issues and drive solutions before they impact customers.

What You Need to Know

• Hourly Rate: £19.88 per hour PAYE, paid weekly one week in arrears
• Location: WA5 3LP
• Contract Type: 12-Month Fixed-Term Contract
• Start Date: ASAP
• Recruitment Process: Telephone interview with Reed Talent Solutions, CV review by United Utilities, followed by an on-site interview with United Utilities

Working Hours

This is a full-time, fully flexible position operating on a rotating shift pattern.

• 5 days per week
• 8-hour shifts
• Shifts scheduled between 7:00am and 10:00pm
• Working days may fall on any day Monday to Sunday
• Evening and weekend working will form part of the rota based on operational requirements

What Are the Benefits of the Role

• Free on-site parking.
• Modern office facilities and collaborative working environment.
• Full training provided on monitoring tools, systems, and operational processes.
• Opportunity to gain valuable experience within a critical operational control environment.
• Work as part of a team responsible for managing real-time water network performance.
• Develop transferable skills in incident management, operational coordination, network monitoring, analysis, and regulatory reporting.

What's Next?

Apply now with your most up-to-date CV. A member of the Reed Talent Solutions team will guide you through the next stages of the recruitment process, including a telephone interview with Reed Talent Solutions, a CV review by United Utilities, an on-site interview with United Utilities, and pre-employment screening ahead of your start date.