Customer Resolution Advisor
Your tasks
We're looking for resilient customer service professionals to join a busy customer operations team in Warrington. Whether you've worked in complaints handling, emergency response, escalations, insurance, financial services, healthcare, utilities, contact centres, or another fast-paced customer environment, this could be your next move.
Requirements
Are you someone who stays calm under pressure, takes ownership of problems, and enjoys finding solutions that make a genuine difference?
Every day is different. You'll investigate issues, manage customer concerns, resolve complaints, and work with multiple teams to find the right outcome. This is a role for people who enjoy solving problems, handling complex situations, and making a positive impact for customers.
If you're motivated by helping people, solving problems, and making decisions that have a real impact, we'd love to hear from you.
What we offer
What Are the Benefits of the Role
- Free on-site parking for all employees.
- Free shuttle bus service from Warrington Interchange for convenient commuting.
- Modern office facilities, including refreshments and working spaces.
How to apply
What’s the Next Steps Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date
Other
What You Need to Know
- Hourly Rate- £ 14.87 PAYE, paid weekly one week in arrears
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
- Assignment type: 12 months temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
- Start Date - 9th November 2026
What Shifts You Might Have
- Training for 6 weeks, Monday-Friday 9am-5pm
- Once the training is complete, you'll embrace a dynamic work schedule that offers you the perfect blend of flexibility and stability.
- Shifts are between 7am-10pm Monday-Sunday (8-hour shifts across 5 days, 37-hour weeks)
- Saturday / Sunday shifts every other week
- Plenty of time to plan around working week (shifts patterns provided 6 weeks in advance)