Connections Administrator
About the company
How Cadent Powers Britain Cadent is shaping the future of UK energy. With a clear roadmap to support the UK government’s net zero targets by 2050, Cadent is driving innovation and creating a cleaner, greener future for over 11 million customers. Join Cadent and be part of something big.
Your tasks
As a Connections Administrator, you'll be the first point of contact for customers, managing enquiries, maintaining accurate records, coordinating activities, and working closely with internal teams to deliver an excellent customer experience. The role combines administration, customer service, and problem-solving within a fast-paced operational environment.
How You’ll Make an Impact In this role, you’ll play a key part in supporting operational delivery through planning and coordination. Your responsibilities will include:
In this role, you will
- Provide administrative support across the Customer Connections team
- Contact and support customers through various communication channels
- Manage customer accounts and accurately record, maintain, and update relevant information
- Create operational work orders and complete associated administrative tasks
- Assist with scheduling and coordinating activities in line with procedures and business requirements
- Support customers with queries and work collaboratively with internal teams to resolve issues
- Build strong working relationships with colleagues, stakeholders, and customers
- Ensure all work is completed efficiently, accurately, and in compliance with company processes and standards
- Deliver excellent customer service and positively contribute to a customer-first culture
Requirements
We are looking for organised, customer-focused, and resilient individuals to join Cadent as a Connections Administrator within the Customer Connections team. The role will be based at Pilot Way, Ansty Park, Coventry and will play a key part in supporting customers through the connections process while ensuring administrative activities are completed accurately and efficiently.
What Skills Do You Need? We're looking for someone who enjoys helping customers and thrives in a busy, process-driven environment. You'll ideally demonstrate:
- Previous customer service experience
- Experience working within a call centre or contact centre environment
- Strong administrative skills with experience updating customer records and systems
- Confidence handling challenging customer conversations professionally and calmly
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities and adapt to changing business demands
- Competent use of Microsoft Office applications
- Experience using systems such as SAP or similar business systems would be advantageous
What we offer
How It All Comes Together
- Pay rate:£14.14 per hour (PAYE, paid weekly)
- Assignment duration: 6-month temporary role via Reed (potential to extend or become permanent)
- Start date: ASAP
- Location: Pilot Way Ansty Park, Coventry, CV7 9JU
- Working pattern: Full-time, Monday to Friday
- Contracted hours: 37 hours per week, Monday to Friday
- Recognised Disability Confident employer
- Inclusive employee communities
- Full training and on-the-job support
- Opportunity to build experience within a major UK infrastructure organisation
- Hybrid working after training
- Free onsite parking
How to apply
How to Take the Next Step If you’re interested in this opportunity, please apply today with your updated CV.
A member of the Reed team will be in touch to guide you through the next steps, including a telephone interview, client interview, and pre-employment checks.
Other
How Your Shifts Will Look
- Monday to Friday
- Rotating weekly shift pattern:
- 8:00am - 4:00pm
- 9:00am - 5:00pm