Security Supervisor

Job Description

• Ensure the safety and security of all guests, employees, and resort assets
• Conduct regular patrols and monitor premises via CCTV systems
• Control and verify access for staff, guests, and contractors across all resort areas
• Respond promptly and professionally to alarms, incidents, and emergencies
• Document all security activities, incidents, and reports accurately
• Coordinate with other departments to support safe and seamless resort operations
• Ensure compliance with safety procedures, emergency protocols, and company standards
• Assist with crowd control, VIP movements, and special events as needed
• Deliver exceptional guest service by anticipating needs and maintaining luxury service standards
• Promote the company's wellness and sustainability culture by leading by example

Job Requirements

• Security certification preferred
• Proven experience in a similar security role, preferably in a luxury or resort environment
• Experience working with multicultural teams and in pre-opening settings
• CPR and First Aid certified
• Knowledge of crisis management, security procedures, and CCTV systems
• Strong problem-solving and organizational skills with keen attention to detail
• Proficient in hotel information systems
• Culturally aware with strong interpersonal and communication skills
• Collaborative team player with a strong sense of ownership and accountability
• Positive, approachable, empathetic, reliable, and adaptable
• Strong work ethic, integrity, and commitment to guest service excellence